Ordering information

Order Timescales

Due to the intricate and time consuming nature of many of these hand crafted items delivery timescales are somewhere between 3 and 8 weeks. More simple items, such as some earrings, bracelets and hairpins can be quicker though. Your ‘order start date’ commences from the day payment is received and/or all required information such as colours/dimensions etc is received. If you are at all concerned about receiving an item in time, please get in touch before placing your order, I will always do my very best to accommodate rush orders.

Delivery, Postage & Packing

Your accessory item will be carefully wrapped in acid free tissue with a special anti-tarnish patch and care instructions, inside a beautiful box.

All orders are sent via Royal Mail Special Delivery and delivered on a week day. Please be sure to provide a secure and convenient address as a signature is required. This service is charged at £8.00 and provides appropriate insurance.

Returns, Refunds and Exchanges

Please choose your item(s) carefully and email with any questions prior to purchasing a piece. Returns can only be accepted on items ordered without any alterations to the original design. They must be returned within 7 days of receipt (and not after your wedding date) in their original packaging and condition. Please email or call in advance of any return. We strongly advise that you use Royal Mail Special Delivery and cannot accept any responsibility for lost or damaged parcels. As long as all these requirements are met a full refund, less the original p&p, or exchange can be arranged. In relation to bespoke and altered design orders, and earrings, we cannot offer refunds or exchanges.

In the unlikely event you find your item to be faulty in any way please call straight away on 01722 716890 to discuss and an exchange or repair will be arranged.

International Customers

Please purchase your piece at least 3 months prior to the date you will need your order to arrive. Shipping may take from 2 weeks to 1 month. All parcels are subject to customs. All duties and taxes are the responsibility of the buyer and not Victoria Fergusson Accessories. Parcels cannot be marked as "gifts" on customs documents so please do not request this.

Parcels are sent via Royal Mail Air Sure. This service costs £15.00 and must be selected in the dropdown menu at checkout.